fg663 Privacy Policy

1 Overview

fg663 ("we", "us", "our") operates the online betting and casino platform accessible at fg663.io. As the data controller for personal information collected through this platform, fg663 is committed to handling all player data with transparency, integrity, and care. This Privacy Policy sets out the complete framework governing how fg663 collects, uses, stores, discloses, and protects the personal information of players and visitors based primarily in Bangladesh.

This policy applies to all personal data processed in connection with the fg663 platform, including data collected through the website, mobile-optimised browser sessions, customer support interactions, payment processing, and any marketing communications you have opted into. It covers all categories of users: registered players, visitors browsing fg663.io without an account, and former players whose data is retained for legal compliance purposes.

We encourage you to read this Privacy Policy in full alongside our Terms & Conditions and Responsible Gaming policy. Together, these three documents form the complete agreement governing your relationship with fg663.

2 Data We Collect

fg663 collects personal data that is necessary to provide a safe, functional, and legally compliant betting and casino service to players in Bangladesh. The categories of personal data we collect are outlined below.

fg663 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, unless such information is voluntarily provided by you as part of an identity verification submission. In such cases, the data is used solely for the purpose of verifying your identity and is not processed for any other purpose.

3 How We Collect Your Data

fg663 collects personal data through the following channels and mechanisms:

• Account registration: When you create a fg663 account, you provide identity and contact data directly through the registration form on fg663.io.
• KYC verification: When you submit identity documents (national ID, passport, proof of address) to complete the Know Your Customer process required before withdrawal processing.
• Deposits and withdrawals: When you make financial transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported payment methods, relevant financial data is captured to process and record the transaction.
• Platform activity: Technical and usage data is collected automatically as you navigate fg663.io, place bets, play casino games, or access any feature of the platform.
• Customer support: When you contact our support team via live chat or email, the content of those communications is recorded and stored for quality assurance and dispute resolution purposes.
• Cookies and tracking technologies: fg663 uses cookies, web beacons, and similar technologies to collect session and behavioural data. See Section 9 for full details on our cookie usage.
• Third-party sources: We may receive data about you from payment processors, identity verification services, fraud prevention agencies, and responsible gaming databases when this is necessary to verify your identity, assess risk, or comply with our legal obligations.

4 Purposes of Processing Your Data

fg663 processes your personal data for the following specific purposes. We only process data to the extent necessary for each stated purpose and do not use your data for any purpose that is incompatible with those listed below.

• Account management: To create, maintain, and administer your fg663 player account, including processing login requests, account updates, and password resets.
• Identity verification (KYC): To verify your identity and age (21+) in compliance with our responsible gaming and anti-money laundering obligations, before processing withdrawals or in response to risk-flagged activity.
• Payment processing: To facilitate deposits and withdrawal payments via your chosen payment method, reconcile transactions, and maintain complete financial records for each player account.
• Service delivery: To provide access to sports betting markets (including cricket BPL, T20, IPL), casino games, live dealer tables, fishing games, e-sports markets, and all other features of the fg663 platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct outlined in our Terms & Conditions.
• Responsible gaming compliance: To monitor player activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and comply with our responsible gaming obligations.
• Customer support: To respond to enquiries, resolve disputes, process complaints, and provide assistance to players through our 24/7 support channels.
• Legal compliance: To meet our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and data protection regulations.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have explicitly opted in to receive such communications. You may opt out at any time.
• Platform improvement: To analyse aggregated usage patterns, improve the fg663 platform experience, resolve technical issues, and develop new features.

5 Legal Basis for Processing

fg663 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of each processing activity:

• Contractual necessity: Processing that is required to fulfil the contract between you and fg663 — for example, creating your account, processing deposits, settling bets, and facilitating withdrawals.
• Legal obligation: Processing that is required by applicable law — for example, KYC identity verification, AML transaction monitoring, and data retention for regulatory audit purposes.
• Legitimate interests: Processing carried out to advance the legitimate business interests of fg663, provided those interests are not overridden by your rights and freedoms — for example, fraud detection, security monitoring, and platform analytics.
• Consent: Processing based on your explicit, freely given, informed consent — primarily for optional marketing communications. You may withdraw consent at any time by contacting our support team or using the opt-out mechanism in any marketing email.

6 Data Sharing and Disclosure

fg663 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited and controlled circumstances:

• Payment processors: We share the financial data necessary to process your transactions with payment service providers including bKash, Nagad, Rocket, Upay, and partnered banking institutions. These providers are bound by strict data processing agreements and may only use your data to execute the relevant transaction.
• Identity verification providers: We share identity data with certified KYC and AML verification services to complete the player identity verification process. These providers process data solely on our behalf and under our instruction.
• Game software providers: Technical session data may be shared with our certified casino game studios (including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe) to the extent required to deliver their games to you. These providers do not receive your full identity profile.
• Responsible gaming databases: If you request self-exclusion or if we are legally required to do so, we may share relevant data with responsible gaming organisations or databases.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulators, or courts if required to do so by applicable law, lawful order, or in connection with the prevention or investigation of fraud, money laundering, or other criminal activity.
• Professional advisors: We may share data with legal counsel, auditors, and other professional advisors where necessary to protect fg663's rights, comply with legal processes, or manage risk.

All third parties who receive personal data from fg663 are required to maintain appropriate technical and organisational security measures and to process data only for the purposes specified in their data processing agreements with us.

7 Data Retention

fg663 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods required by applicable law and regulatory guidance. The following retention periods apply as a general framework:

• Active account data: Retained for the duration of your registered account plus a minimum of five (5) years following account closure, to comply with AML record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with anti-money laundering regulations.
• KYC identity documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer support correspondence: Retained for three (3) years from the date of each interaction, unless the matter relates to an ongoing dispute or legal proceeding, in which case records are retained until the matter is fully resolved.
• Marketing preferences and opt-in records: Retained for two (2) years after you last interacted with a marketing communication, or until you withdraw consent, whichever is sooner.
• Technical and usage logs: Retained for up to twelve (12) months from collection, unless a longer period is required for fraud investigation or security purposes.

After the applicable retention period has elapsed, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8 Security Measures

fg663 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. Our security infrastructure includes, but is not limited to, the following:

• TLS/SSL encryption: All data transmitted between your device and fg663.io is encrypted using 256-bit Transport Layer Security (TLS) to prevent interception in transit.
• Encrypted data storage: Sensitive data at rest, including financial records and identity documents, is stored using industry-standard encryption.
• Password hashing: Player passwords are never stored in plain text. They are hashed and salted using secure one-way cryptographic algorithms before storage.
• Access controls: Access to personal data within fg663 is restricted on a strict need-to-know basis. Staff are granted only the minimum permissions required to perform their specific duties, and all access is logged and audited.
• Intrusion detection: fg663 employs real-time monitoring, intrusion detection systems, and automated alerts to identify and respond to potential security threats promptly.
• Regular security audits: Our platform undergoes periodic security assessments, penetration testing, and vulnerability scans conducted by qualified security professionals.

9 Cookies & Tracking Technologies

fg663 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to enhance platform functionality, maintain session security, analyse usage patterns, and deliver relevant content. The following types of cookies are used on fg663.io:

• Essential cookies: These cookies are strictly necessary for the operation of the fg663 platform. They enable core functions such as user authentication, session management, and fraud prevention. Essential cookies cannot be disabled without rendering the platform non-functional.
• Functional cookies: These cookies remember your preferences, such as your selected language, betting interface settings, and responsible gaming limits, to provide a more personalised experience across sessions.
• Analytics cookies: We use analytics tools to collect aggregated, anonymised data about how users navigate fg663.io — including page visit frequency, session duration, and feature usage. This data helps us improve the platform. No individual player is personally identified through analytics data.
• Security and fraud-prevention cookies: These cookies help fg663 identify and block suspicious access patterns, protect against credential-stuffing attacks, and detect multi-account behaviour.

Most web browsers are configured to accept cookies by default. You may configure your browser to refuse or delete certain categories of cookies; however, disabling essential cookies will prevent you from logging in to or using the fg663 platform. Disabling functional or analytics cookies will not affect your ability to place bets or play games, but some personalisation features may not operate as expected.

10 Your Data Rights

fg663 respects your rights over your personal data. Depending on your jurisdiction and the specific circumstances of your request, you may have the following rights in relation to personal data we hold about you:

• Right of access: You may request a copy of the personal data fg663 holds about you, along with information about how that data is being processed.
• Right to rectification: You may request that fg663 correct any inaccurate or incomplete personal data held in your account profile without undue delay.
• Right to erasure: You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. Note that this right is subject to overriding legal obligations, such as our five-year AML data retention requirement.
• Right to restriction of processing: You may request that fg663 restrict the processing of your personal data in certain defined circumstances, such as while a dispute about data accuracy is being resolved.
• Right to data portability: You may request that fg663 provide you with a structured, machine-readable copy of the personal data you have provided to us, for the purpose of transferring it to another service provider.
• Right to object: You may object to the processing of your personal data where fg663 relies on legitimate interests as the legal basis for processing, subject to fg663's overriding legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time with immediate effect going forward.

To exercise any of the above rights, please contact our data protection team in writing at: [email protected]. Please include your registered account username and a clear description of the right you wish to exercise. fg663 will respond to all data rights requests within thirty (30) calendar days of receipt. We may require you to verify your identity before processing your request.

11 Protection of Minors

fg663 is strictly an adult platform. Access to all services — including sports betting, live casino, slots, fishing games, and e-sports — is restricted to individuals who are 21 years of age or older. fg663 does not knowingly collect, store, or process personal data from individuals under the age of 21.

During the account registration process, all users are required to confirm that they meet the minimum age requirement. fg663 further validates age through its mandatory KYC identity verification process, which requires documentary proof of date of birth before any withdrawal is processed.

If fg663 discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, the associated account will be immediately suspended, any deposited funds will be returned to the originating payment method after verification, and all personal data associated with that account will be deleted as soon as legally permissible.

12 Changes to This Privacy Policy

fg663 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements, or applicable legal obligations. When material changes are made to this policy, we will publish the updated version on this page with a revised effective date. For significant changes that may substantially affect how your personal data is processed, we will endeavour to notify registered players via email or a prominent in-platform notification.

Your continued use of the fg663 platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised terms. We therefore encourage you to review this page periodically. The current effective date is displayed at the top of this policy.

13 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which fg663 handles your personal data, please do not hesitate to contact our data protection team. We take all privacy enquiries seriously and aim to resolve them promptly and transparently.

Contact us at: [email protected]

Our support team operates 24 hours a day, 7 days a week, in English, on Bangladesh Standard Time (UTC+6). We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days, in accordance with standard data subject request timelines.